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Inclusive Account Management
Time and time again, customers have come to us with their hosting at one location, domains scattered among separate registrars, their website created from somewhere else, and their email somewhere in the mix. They’re at a loss on how to proceed, who to call for problems, and how to fix their situation.
Problem 1
Terminology & Interfaces
Managing individual online services can be overwhelming due to complex terminology and ever-changing interfaces. Many services overlap or relate in ways only experts understand, causing business owners to waste time trying to make everything work instead of focusing on their core responsibilities.
Problem 2
Who to Call?
When services are scattered among multiple providers, customers waste time trying to determine who to contact for issues. They often call multiple services, get put on hold, navigate automated menus, and speak to support reps unfamiliar with their projects or how to even solve the issue in the end.
The Solution!
At Majestic Imaging LLC, we pride ourselves in having a one-on-one relationship with our clients so that we know who they are, what their projects are about, and therefore can assist better and faster. The majority of our customers have us manage all their web services – domain names, website hosting, email hosting, and ongoing website updates and support. That gives them one number to call and one email to use in order to get results and get them fast. No more being transferred or told “you’ll need to contact the other company”.
In short, we make the online world simpler for our clients so that they can focus on their own professions and customers.
*Majestic Imaging LLC cannot solve issues outside the scope of what we manage, such as ISP issues, general Internet outages, personal router malfunctions, etc. We can, however, troubleshoot your issue and help determine what may be the cause.